Senior Client Services Manager

About PrograMetrix

PrograMetrix is a premier programmatic agency helping B2B marketers, B2C brands, and agencies unlock innovative omnichannel advertising strategies and measurable performance growth.

Our end-to-end campaign management connects brands to high-value audiences across premium sites, mobile apps, and streaming platforms – backed by continuous optimization and transparent measurement tied to business outcomes.

Our team combines paid media expertise, advanced ad tech, and proprietary AI to scale performance across programmatic, retail media, paid social, and paid search. Named an AdExchanger Top 50 Programmatic Power Player, PrograMetrix delivers enterprise-level impact with the speed, agility, and hands-on partnership of a boutique agency.

If you thrive in a competitive, collaborative, and forward-thinking environment —and want to play a meaningful role in driving client growth — we’d love to meet you.

The Opportunity

As a Senior Client Services Manager, you will lead strategic client relationships, drive account growth, and mentor Client Services Managers while reporting directly to the Director of Client Services.

You are a proactive client leader who builds long-term partnerships, identifies growth opportunities, and brings strategic thinking to every engagement. You’re energized by digital media, new technology, and continuous improvement — and you’re comfortable operating in a fast-paced, high-growth agency environment.

Key Responsibilities

• Own and grow a portfolio of high-value agency accounts
• Serve as a trusted strategic advisor, leading campaign strategy, reporting, and client communications
• Lead new client onboarding and expansion planning for new accounts
• Drive retention, upsell, and cross-sell initiatives in partnership with Sales and Trading teams
• Provide ongoing strategic insights and performance recommendations to maximize client ROI
• Develop client case studies and testimonials in collaboration with Marketing
• Represent PrograMetrix as a brand ambassador across industry and social channels
• Mentor and support Client Services Managers to elevate team performance

Qualifications

• Bachelor’s degree in Marketing, Advertising, Business, or related field (preferred)
• 3+ years’ digital advertising experience; 2+ years in client-facing agency roles
• Deep experience in programmatic media strategy and execution (required)
• Proven success growing agency accounts and building long-term client relationships
• Expertise in The Trade Desk DSP (preferred)
• Working knowledge of Walmart DSP, Amazon DSP, Google Ads, Meta, LinkedIn, Reddit, and other paid media platforms
• Demonstrated ability to leverage AI tools to streamline workflows, enhance reporting quality, and improve client-facing efficiency
• Advanced proficiency in transforming complex campaign data into compelling, executive-caliber presentations that clearly articulate performance insights, optimization strategy, and growth opportunities
• Strong analytical, problem-solving, and cross-functional collaboration skills
• Experience with project management tools and ability to prioritize in a deadline-driven environment
• High ownership mindset with a proactive, opportunity-driven approach

Compensation & Benefits

PrograMetrix offers a competitive compensation and benefits package designed to attract top-tier talent, including:

• Competitive base salary + quarterly performance-based bonus structure
• Personalized growth plan with quarterly reviews
• Comprehensive healthcare coverage (medical, dental, vision, life) to support you and your family
• Company 401(k) retirement plan with company matching to help you save for the future
• Travel opportunities for client meetings and industry conferences
• Rlexible remote work schedule, unlimited PTO, and high-energy team culture